WELCOME TO PSALMODY INTERNATIONAL

FAQs

WHAT CURRENCY ARE PRICES IN AT PSALMODY.ORG?

All prices online are displayed and charged in Australian Dollars (AUD).

DO I NEED TO REGISTER TO SHOP WITH PSALMODY INTERNATIONAL BEFORE I CAN ORDER?

Yes, in order to access any video and audio content associated with your purchase, you will need to have an account. Also, by creating an account to shop on Psalmody International, all your contact, shipping and payment details will be saved and ready for your next purchase.

HOW DO I PURCHASE ONLINE AT PSALMODY.ORG?

Purchasing online is easy, just follow these steps:

1. CHOOSE YOUR PRODUCT

Browse our resources and click on a product image to view more information.

2. ADD TO CART

Select the 'ADD TO CART' button, and then the quantity you would like to purchase. The shopping bag indicator at the top-right of the site will update to show the new item in your basket.

3. CHECKOUT & ACCOUNT SETUP

Select the 'CHECKOUT' button under your order. This will take you to a login page for your account.

If you already have an account with Psalmody International, sign-in using your login and password and proceed to payment.

If you don't have an account, select 'Create account' and follow the prompts. Once you have created an account, you will be directed to a 'My Account' page. Select the shopping cart icon in the top-right of the site to return to your order and select 'Checkout' again to proceed to payment. You won't have to do this step again for future orders.

Check the items in your basket. To amend the quantity just change the number in the "Quantity" box and select the "UPDATE" button. The basket will update your order.

If you wish to purchase additional products, select the 'CONTINUE SHOPPING' button and return to the checkout process once you've completed your shopping.

Once you are happy with the items in your basket, please press the "CHECKOUT" button.

4. PAYMENT

Enter your billing details on the 'Customer information' page and while you're there why not subscribe to our newsletter by selecting the relevant box? Then select the 'Continue to payment method' button. 

5. PAYMENT OPTIONS 

Enter your payment details and select the "Complete order' button. We provide a variety of payment options such as VISA, MasterCard, Amex and PayPal.

Your card/paypal account will be debited once your payment has passed fraud screened, and the charge will appear as 'PSALMODY INT' on your statement.

6. ORDER CONFIRMATION

You will be directed to an order confirmation page, with an order number displayed and a link to any downloads that you can access immediately. You will also receive an order confirmation email with any download links.

I DID NOT RECEIVE A CONFIRMATION EMAIL?

If you have placed your order and did not receive a confirmation email with your order number, please contact us to ensure that your order has been successfully processed or that your email details are correct. Please also check your junk mail folder to ensure your emails are not being forwarded to this folder.

CAN I CHANGE OR CANCEL MY ORDER ONCE IT HAS BEEN PLACED?

Once an order has been placed and payment confirmed, we cannot change or cancel your order, as all of our online orders are currently delivered as automatic digital downloads.

CAN I PURCHASE HARD COPIES OF PRODUCTS?

At this stage all our products are only available as digital downloads. Hard copies of 'The Worshiping You' and 'The Ministry of the Psalmist' will be available for delivery to some countries in the near future. We will update our website when this option is available.

I'VE FORGOTTEN THE PASSWORD TO MY PSALMODY.ORG ACCOUNT

You can easily reset your psalmody.org password by clicking on the 'Forgot your password' link on the sign-in page. This will prompt you to enter the email address linked to your psalmody.org account, and you will then receive an email with a link to reset your password.

DELIVERY

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE TO ME?

All products on psalmody.org are currently digital downloads so you will receive your order immediately!

HOW CAN I ACCESS MY ORDER?

You can download your order immediately using the link on the confirmation order page or anytime via the link in the confirmation order email that you receive.

If you have purchased a Psalmody School of Worship course, you can access the video or audio content anytime, via the course content page. Select the relevant link for your order and sign-in to your account when prompted.

WHAT IF I CHANGED MY MIND ON THE ORDER I PLACED?

As our online orders are currently delivered as digital downloads immediately after an order is placed, we cannot cancel, refund or exchange products. 

HOW CAN I ACCESS THE VIDEO OR AUDIO CONTENT FOR MY COURSE?

If you have purchased a Psalmody School of Worship course, you can access the video or audio content anytime, via the course content page. Select the relevant link for your order and sign-in to your account when prompted.

CAN I DOWNLOAD THE VIDEO OR AUDIO FILES FOR THE COURSE I HAVE PURCHASED?

No, but you can view the video or audio files anytime on the website via the course content page.